Frequently Asked Questions

Have a question? Chances are you're not the only one! That's why we've compiled a list of the most frequently asked questions for you. Whether you're curious about shipping, how to clean your sex toy, or what to do if you want to return something—you'll find quick and clear answers here.

Don't feel like wading through everything? Send us a message. We're happy to help, hassle-free.

Personal questions

How can I contact customer service?

Je kunt contact opnemen met onze klantenservice via ons contactformulier op onze website of via de chatbox rechtsonder op de pagina.

Is a sex doll something for me, even if I'm in a relationship?

Yes, of course. Many people in relationships use sex toys—either together or alone. As long as there's open communication, it can actually add value.

I'm new to these kinds of toys. Where do I start?

Don't stress. Start with something simple, like a pocket pussy or a torso. This way you can discover what you like at your own pace.

We've created a beginner's guide, containing all the information you need to make the right choice. Click here for the guide!

Isn't this a little weird or sad?

No, definitely not. Sexual pleasure is human and healthy. Everyone has their own preferences. A sex toy is simply a way to pamper yourself – just like a massage or delicious food.

Is this suitable for older men?

Definitely. Age doesn't matter. As long as you feel comfortable, there's no "right" age for fun.

How do I know if a doll is a good fit for me?

Mainly consider size, weight, and features. Do you want something small and handy? Or something lifelike and full-bodied? In our comparison charts, you'll see everything side by side.

We've created an easy-to-use overview where you can compare all Dailyplay products. Click here for the comparison page!

Product information

Click here for more information about Dailyplay products

What is Dailyplay and what do you offer?

Dailyplay is a brand that offers sex toys and dolls for men. Our range includes masturbators, sex dolls, and accessories such as cock rings.

Can I store the toy discreetly?

Absolutely! Our storage bag ensures complete privacy and keeps it out of sight of prying eyes.

Are your products suitable for men of all ages?

Our products are intended for adult men. Please consult the product information and specifications to determine which product is best for you.

What material are the sex dolls and masturbators made of?

Made of high-quality TPE.

What is the difference between TPE and silicone?

TPE (thermoplastic elastomer) is soft and flexible, which provides a realistic feel. Silicone is slightly firmer, hypoallergenic, and easier to clean. Both materials have their own advantages.

Can I use lubricant?

Yes, using water-based lubricant is recommended for a more comfortable experience and to protect the material.

Can I compare all products somewhere?

Yes! We've created a clear overview where you can easily compare all the products. Click here for the overview!

Order & buy

What payment methods do you accept?

We accept payments by credit card, iDEAL, Bancontact, PayPal, Apple Pay, Google Pay, Klarna, Mastercard, and Visa.

Do you offer guarantees on your products?

Yes, we offer a standard 6-month manufacturer's warranty on our products.

Can I cancel my order?

Yes, as long as the product hasn't shipped yet. Please contact us as soon as possible at info@dailyplay.nl.

Do you offer guarantees on the products?

Yes, we stand behind the quality of our products and therefore offer a 6-month warranty. If anything is wrong, please contact our customer service for a suitable solution.

Are the products for sale in a physical store or showroom?

No, we do not have a physical store or showroom

Shipping & Delivery

Click herefor more information about our shipping method

Is my order discreetly packaged?

Yes, we understand the importance of privacy. All orders are shipped in discreet packaging, with no information about the contents.

Can my order be sent to a parcel point?

No, this isn't possible. However, if no one is home, it will automatically be sent to a parcel point.

Which delivery service is used?

The packages are shipped via DHL.

How long will it take for my order to be delivered?

We streven ernaar om bestellingen binnen 1 werkdag te leveren. Voor meer informatie over de levertijden verwijzen we je graag naar onze pagina met verzendinformatie.

Can I track my order?

Yes, as soon as your order has been shipped, you will receive a track & trace code to follow your package.

Which carrier will ship my package?

We ship all products with DHL.

Returns

Click here to read our returns policy and process

Can I return my order if I'm not satisfied?

Yes, as long as the original plastic seal hasn't been opened, you can return it. Unfortunately, we cannot accept returns of opened or used products.

Do you offer guarantees on your products?

Yes, we offer a standard 6-month manufacturer's warranty on our products.

What if my product is defective upon receipt?

If you receive a defective product, please contact our customer service as soon as possible and include a photo. We will provide a suitable solution.

Can I inspect the product before breaking the seal?

This is only possible with the torso and buttocks sex dolls. These are in a clear plastic bag so you can examine the product first.

Are there any costs associated with returns?

You are responsible for the return shipping costs, unless there is something wrong with your order (for example, damaged or incorrectly delivered).

How do I report a return?

Click here to read our returns policy. We'll help you step by step.

Privacy & Security

Click here to read our privacy policy

Are your products safe to use?

Ja, al onze producten voldoen aan strikte gezondheids- en veiligheidsnormen. We gebruiken hoogwaardige materialen en zorgen voor veiligheid en comfort. Voor meer informatie over onze materialen verwijzen we je graag naar deze pagina.

Is there anything on my bank statement?

No, our name will not appear on your bank statement. The payment will be processed under the letters DP to protect your privacy.

How do you protect my data?

We take your privacy seriously. Your data is stored securely and never shared with third parties.

Can neighbors or delivery people see what I ordered?

No, we understand the importance of privacy. All orders are shipped in discreet packaging, with no information about the contents.

Are your toys safe for my body?

Absolutely. Everything is made of body-safe materials like TPE, free of harmful substances.

Can I order anonymously?

Yes, you can order without anyone knowing. You can also use a different name. Just make sure you're home when the order is delivered so you don't have to pick it up at a pickup point with ID.

Product care & maintenance

Click here to read the full care manual

How do I clean the sex doll or masturbator?

Each doll and masturbator comes with a comprehensive manual and a cleaning kit. Clean the product after each use with lukewarm water and mild soap or a special toy cleaner. Let it dry thoroughly and store it in a cool, dry place, away from direct sunlight.

What is the best way to store the sex doll?

Lying on your back, preferably on a soft surface such as a pillow or mattress.

What is a suitable storage place?

A dry, dark place such as a closet.

How often should I clean my sex doll or toy?

After each use. This keeps everything fresh and safe, and your toy lasts longer.

What cleaning agent can I use?

Use lukewarm water and a mild, unscented soap. Or even better: Dailyplay toy cleaner. No alcohol, bleach, or harsh cleaning agents – those won't do the material any favors.

Should I use talcum powder?

Preferably yes, with TPE material that's a good idea. After cleaning and drying, you can use some cornstarch or special renewal powder. This will keep the skin soft and prevent it from sticking.

How do I dry the inside of a sex doll?

Use a soft cloth and a drying stick. Proper drying prevents mold or odors.